Q1; What does .925 mean?
To make silver durable enough for use in jewelry, pure silver, which has a .999 fineness (99.9%), is often alloyed with small quantities of copper (7.5%). The copper is added to strengthen the silver and the resulting product is .925 sterling silver (92.5%). Acceptable quality marks for sterling silver include: sterling, sterling silver, ster, and .925
Q2; Where are you located and how do you work?
We are a jewelry manufacturer in Mainland China, our factory has full facility for jewelry production and we generally have hundreds of new designs being updated every month to meet market needs. You are warmly welcome to visit us at any time
Q3; What is your minimum order quantity required?
For items in stock, order qty started with 5pcs per design/color/size.
For production order from our existing design, minimum quantity is 50pcs per design/color.
Q4; Do you accept custom made jewelry designs?
Yes, we have sample master working on customized designs as well as our new designs. MOQ start at 100pcs/pairs. Please contact us for more details.
Q5; Are there any discounts if our orders come in big quantity?
Yes, we do have discounts on large quantities, You can qualify for deep discounts with higher volume purchases. Additional discounts apply for orders over $10,000USD. Contact a sales rep for more details
Q6; How long does it take to receive my order?
Shipping will be within 3-7days if every items are available in stock.
Production orders will take 20-25days,and then we ship after payment received
And custom design will add another 3-5days for mould.
Q7; Do you have a catalog?
Jewelry Catalogs are available to all of Fu Run Fok’s customers. Please call and request yours today.
Q8; Are all the jewelry you specified 925 as guaranteed?
Most of .925 sterling silver products are stamped as required by law. But there few designs didn’t have due to technical matters. Please notify in your order if you want all your items exactly with 925 trade mark.
Q9; Is your silver jewelry Nickel & Lead free?
Yes, all the jewelry we exported are strictly follow the standard of international, European and American standard regards to Nickel, lead & heavy metal content. And our goods are regularly tested to ensure compliance with these laws.
Q10; What method of payments do you accept?
Paypal, Bank wire transfer T/T and western union are available
Q11; Can I have other plating or stone color for my order?
Sure, please specify which plating and stone color you want.
Normally plating color for sterling silver is Silver, E-coating, Rhodium, 9/12/14/18K Gold,9/12/14/18K Rose Gold, Black, Oxidation (which we also call antique look)
For CZ stone color, please refer to our color chart.
Q12; What is the difference between crystal and cubic zirconia stone?
Crystal is a transparent material which get its color through a colored foil stuck to the bottom of the stone. If you have a crystal without foil, the color will be like regular glass. For jewelry purposes most of the crystals are glued on the silver or steel part.
Cubic zinconia stone also called “synthetic Diamond” is a material created through a chemical process to give this stone a true color, great shininess and a solid structure. CZ stones are not glued but set from hand. We do 3 types of setting: Prong setting, Bezel setting and Channel setting.
Q13; How can I be sure of the quality of the items I order ?
We have our own quality checking process to make sure all jewelry is qualified and valuable for what you paid. And we have created an extraordinary customer-orientated environment, which holds the quality of the sterling silver jewelry we sell at the utmost importance, alongside with exceptional customer relationship management. All our silver jewelry products are 100% guaranteed. If you are not completely satisfied with your order, please contact us for problem solving. Shipping and handling charges are non-refundable.
Q14; How do you ship and which company do you work with for shipping?
We have our standard package worker to make sure every item will be reached to your place safely. Shipping company we use are mostly Fedex, UPS, DHL & TNT as they are efficient and safe. If you require other shipping ways, please let us know by email or remark in order form. And the extra shipping cost will be refunded if there has this issue.
Q15; Why does silver tarnish?
Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so FuRunFok strongly encourages you to use or wear your silver every day.
Q16; How do I care about my silver jewelry?
Sterling silver is a precious metal and may require cleaning from time to time. Using a small amount of silver jewelry cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.
FuRunFok recommends washing silver by hand in warm water with a mild detergent. Because many food acids and gases in the air can have a corrosive effect, we suggest that you wash your silver immediately after use. Silverware, and especially knives, should not be left to soak in water. To avoid spotting, it is important to dry your silver immediately after washing.